Last updated: 07/02/2026
This Shipping & Delivery Policy (“Policy”) applies to all orders placed on www.valeriapremiums.com (“Website”), operated by Valeria Premiums, Mumbai (“Company”, “we”, “us”, “our”).
By placing an order on the Website, you (“Customer”, “you”, “your”) agree to be bound by this Policy in addition to our Terms & Conditions and Returns, Exchange & Refund Policy.
1. Shipping Coverage Area
1.1 We currently deliver to serviceable pin codes across India as supported by our courier and logistics partners.
1.2 Certain remote or restricted locations may require additional transit time or may not be serviceable at all. If delivery is not possible after order placement, the Company shall cancel the order and issue a refund in accordance with Applicable Law.
2. Order Processing & Dispatch
2.1 Orders are typically processed and dispatched within 2–3 business days from successful payment confirmation, unless otherwise mentioned on the product page or during checkout.
2.2 Orders placed on Sundays, public holidays, or after cut-off times may be processed on the next business day.
2.3 Dispatch timelines may be extended during peak seasons, sales events, or unforeseen operational circumstances, which shall be communicated to Customers wherever practicable.
3. Estimated Delivery Timelines
3.1 Estimated delivery times from dispatch are:
- Metro cities: 3–5 business days
- Tier-2 / Tier-3 cities: 4–8 business days
- Remote areas: 5–10 business days
3.2 Delivery timelines are indicative only and may vary due to courier operations, weather conditions, regulatory inspections, strikes, or other events beyond the Company’s reasonable control.
3.3 The Company shall not be liable for delays attributable to logistics partners, natural calamities, governmental actions, or force majeure events, subject to statutory obligations.
4. Shipping Charges
4.1 Shipping charges, if applicable, are displayed clearly at checkout prior to payment.
4.2 Promotional free-shipping offers, if any, are subject to specific terms and may be withdrawn or modified without prior notice.
4.3 In the event of partial cancellations or returns, original shipping charges shall not be refunded unless mandated by law or where the return is due to Company error.
5. Delivery Partners & Tracking
5.1 Orders are shipped through third-party courier and logistics partners selected by the Company.
5.2 Upon dispatch, tracking details shall be sent to the registered email address and/or mobile number.
5.3 Customers are responsible for monitoring shipment status using the tracking information provided.
6. Address Accuracy & Delivery Instructions
6.1 Customers must ensure that the shipping address, contact number and delivery instructions are complete and accurate at the time of placing the order.
6.2 The Company shall not be responsible for delays or non-delivery resulting from incorrect or incomplete address details.
6.3 Additional re-shipping charges may apply where deliveries fail due to incorrect address, customer unavailability, or refusal to accept delivery.
7. Delivery Attempts & Failed Delivery
7.1 Courier partners typically attempt delivery up to two or three times depending on their internal policies.
7.2 If delivery fails after multiple attempts due to Customer unavailability, refusal to accept the shipment, or inaccurate address details, the shipment may be returned to origin.
7.3 In such cases, the Company may:
- deduct forward and reverse shipping charges from any refund; or
- require the Customer to pay re-shipping fees before dispatching again.
8. Split Shipments
8.1 Orders containing multiple items may be shipped in separate packages depending on warehouse availability.
8.2 No additional shipping charges shall be levied for split shipments unless expressly disclosed at checkout.
9. Cash on Delivery
We currently do not offer Cash on Delivery (COD).
10. Damaged or Tampered Packages at Delivery
10.1 Customers are advised to check the outer package for tampering or visible damage at the time of delivery.
10.2 If the package appears damaged or tampered:
- photograph the package immediately; and
- note the issue with the delivery personnel if possible; and
- notify us within 24 hours at contactus@valeriapremiums.com.
10.3 Acceptance of delivery without reporting visible damage may affect eligibility for claims, subject to Applicable Law.
11. Lost, Missing or Undelivered Shipments
11.1 If a shipment is marked as delivered but not received, Customers must notify the Company within 24 hours of the delivery status update.
11.2 The Company shall coordinate with the courier partner to investigate and may require the Customer to submit a written declaration or confirmation.
11.3 Refunds or replacements for lost shipments shall be processed only after the courier investigation is concluded, subject to Applicable Law.
12. Force Majeure
The Company shall not be responsible for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, strikes, government restrictions, war, riots, or logistics network disruptions.
13. Modification of Policy
This Policy may be amended at any time by the Company and shall be effective upon publication on the Website.
14. Grievances
Grievances, if any, can be emailed to us at contactus@valeriapremiums.com
Grievances shall be acknowledged within 48 hours and redressed within reasonable timelines.