Returns, Exchange & Refund Policy

Last updated: 07/02/2026

This Returns, Exchange & Refund Policy (“Policy”) is issued in compliance with applicable laws in India.

This Policy governs purchases made through www.valeriapremiums.com (“Website”) operated by Valeria Premiums (“Company”, “we”, “us”, “our”).

By placing an order on the Website, the customer (“Customer”, “you”, “your”) agrees to be bound by this Policy.

1. Scope

This Policy applies to all “hummel” branded bags, backpacks, luggage, travel accessories and related merchandise sold through the Website (“Products”).

This Policy shall be read in conjunction with the Terms & Conditions and Privacy Policy published on the Website.

2. Statutory Rights

Nothing in this Policy shall limit, restrict or waive any rights available to consumers under Applicable Law.

Where any provision of this Policy conflicts with Applicable Law, the statutory provisions shall prevail.

3. Return / Exchange Eligibility

Subject to verification and inspection, a Product may be eligible for return or exchange if:

a) the Product was delivered in a damaged, defective, or materially incorrect condition; or

b) the return request is raised within 7 (seven) days from the date of delivery; and

c) the Product is unused, unwashed, unaltered and in resalable condition; and

d) all original tags, labels, accessories, manuals and packaging are intact and returned.

Return or exchange requests made beyond the above period may be declined unless required under Applicable Law.

4. Items Not Eligible for Return or Exchange

Except where mandated by law, the following shall not be eligible:

  • Products showing signs of use, wear, stains, odour, tampering or damage after delivery
  • Damage caused by misuse, negligence, excessive loading, water exposure or rough handling
  • Products returned without original tags, accessories or packaging
  • Clearance or promotional items (unless defective at delivery)
  • Minor colour or texture differences due to photography or device displays
  • Requests based solely on change of mind after dispatch, unless expressly permitted
  • Caps & Socks will not be eligible for Return.

5. Reporting Damaged / Incorrect Products

Customers must notify us within 48 (forty-eight) hours of delivery by emailing contactus@valeriapremiums.com with:

  • Order number
  • Soft Copy of Invoice
  • Clear photographs and/or video showing:
    • the Product
    • the defect or damage
    • outer packaging and shipping label

Failure to provide timely or adequate information may result in rejection, subject to Applicable Law.

6. Exchange Policy

a) Exchanges are permitted only once per order and subject to availability.

b) Price differences must be settled prior to dispatch of replacement.

c) Where applicable, refunds of price differences may be made to the original payment method or as store credit, in compliance with law.

d) All exchanges are subject to quality inspection.

7. Reverse Pickup & Shipping

a) Where a return or exchange is approved due to Company error, reverse logistics shall be arranged at no cost to the Customer.

b) For approved returns for reasons other than Company error, reverse pickup or shipping charges may be deducted from the refund, where legally permissible.

8. Refunds

a) Refunds shall be processed only after receipt and inspection of the returned Product.

b) Approved refunds shall be issued to the original payment method within 7 business days, subject to banking systems.

c) Delivery and handling charges are non-refundable unless the return is due to Company error or required by law.

d) No refund shall be processed for Products that fail quality inspection, except where required under Applicable Law.

9. Inspection & Rejection of Returns

All returned Products shall undergo mandatory quality checks.

The Company reserves the right to reject or partially approve a return where:

  • the Product has been used or damaged after delivery;
  • accessories, tags or packaging are missing;
  • the returned Product does not correspond with the claim; or
  • internal verification fails.

Rejected Products may be returned to the Customer at their cost.

10. Warranty / Manufacturing Defects

a) Certain Products may be covered by a limited manufacturer’s or Company warranty, details of which shall be specified on the relevant product page.

b) Warranty coverage, where applicable, is limited to manufacturing defects in materials or workmanship and does not include:

  • normal wear and tear
  • cosmetic damage from usage
  • misuse, mishandling, accidents, or negligence
  • overloading beyond intended capacity
  • exposure to water, chemicals, or extreme environments unless the Product is expressly marketed as water-resistant
  • unauthorised repairs or modifications

c) Customers are required to register their product online on the “Product Registration” page in order to qualify for warranty coverage. Warranty claims must be raised at contactus@valeriapremiums.com with proof of purchase and photographs/videos of the defect.

d) Upon verification, the Company may, at its discretion and in compliance with Applicable Law:

  • repair the Product; or
  • replace the Product; or
  • refund the purchase price.

e) Warranty remedies shall not extend the original warranty period unless mandated by law.

11. Order Cancellation

a) Orders may be cancelled only prior to dispatch.

b) Orders already shipped shall be governed by this Policy.

12. Fraud Prevention & Abuse

In accordance with Applicable Law, the Company reserves the right to:

  • refuse or limit returns from accounts exhibiting suspicious or excessive return behaviour;
  • seek additional documentation or verification;
  • block accounts engaged in abuse or misrepresentation; and
  • initiate legal proceedings in cases of fraud.

13. Modification of Policy

This Policy may be amended from time to time. The updated version shall be effective upon publication on the Website.

14. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India.

Courts at Mumbai, Maharashtra shall have exclusive jurisdiction.

15. Grievances

Grievances, if any, can be emailed to us at contactus@valeriapremiums.com

Grievances shall be acknowledged within 48 hours and redressed within reasonable timelines.